Privacy Policy

Trustpilot

We are a part of the huge travel fraternity and acknowledge the privacy and confidentiality of our customer's data.

We ensure our customers that we never misuse or leak the data we collect from you to any unknown or unauthorized sources without your consent. Hence, we boast about our loyalty to protect and secure your data at all times.

What is the Customer Information we collect?

Our travel company strives very hard to satisfy our customers. Hence, to provide the best user experience, we collect some personal and other information from our customers. The information we collect helps us customize and personalize each user's experience to satisfy their needs and our work.

The following is the information we collect from our customers.

Personal Data

The personal information we collect from our customers includes,

  • Full Name
  • Age
  • Gender
  • Birthday, etc

Contact Data.

The customer's contact information includes,

  • Customer's Phone Number
  • Customer's Postal Address
  • Customer's Email Id
  • Customer's Correspondence Contact details like Phone Number or Email Id

Booking Data

The customer's booking information includes,

  • Flying Details
  • Passport Number
  • Travel itinerary
  • Country of Citizenship
  • Preferred Airlines
  • Travel data, and many more.

Account Information

The customer's account information includes their login credential, username, password, account settings, and many more.

Social Media Data

We also collect the social media data of our customers, at times. However, it is an optional element because it is only applicable when customers link their account on our website with their social media account. 

Customers must remember that if they are linking their social media accounts on our website, they provide access to their social media content like photos or videos. 

The social media access of our customers will help us understand them better and assist us in providing top-notch personalized and customized experiences.

Billing Information

The billing information includes,

  • Customer's Credit or Debit Card Details
  • Customer's Bank Account Details
  • Customer's Billing Address

Personal Preferences

Personal preferences help us customize travel experiences for each customer. Hence, we prefer to collect the following information,

  • Travel Preferences
  • Meal Preferences
  • Accommodation Preferences
  • Travel Itineraries
  • Seating Preferences
  • Communication preferences and many more
Customer's Contacts

When a customer accesses our website through their mobile device or laptop, they can permit our website to collect the details of their contacts to add to our data or to notify them about reservations and travel itineraries. This way, we can access the customer's phonebook on their phone or laptop. 

Customer's Reviews Data

We also collect the data of our customer's reviews with the same username. It helps us understand our customers' choices, likes, and dislikes, which can help us upgrade and improve our services for specific customers.

Customer's Content Data

We also collect data on customers' content, like travel recommendations, place recommendations, photo or video content about travel, and many more. The data is also accessible through the surveys done by our customers. All the above help us provide personalized service to our customers.

How do we collect Customer Information?

We collect customer information from various sources, like,

  • Through Customer Service Portals
  • Through Direct Communications
  • Through Third-party Services or Websites
  • Through Surveys
  • Through Automatic Data Technologies

How do we use Customer Information?

We own loyalty as our asset and do not share our customer's data with any unknown or unauthorized sources without prior permission. However, we use our customer's data in many other ways for marketing and business purposes.

The following are the different ways we use our customer's data,

  • For Travel Services
  • For Trips and Package Services
  • For Customer Authentication Purposes
  • For Communication Purposes
  • For making Reservations and Bookings
  • For Marketing Communications
  • For Customizing and Personalizing Customer Experiences
  • For various Promotional Events like contests, lucky draws, or rewards
  • For Payment and Billing Purposes
  • For Encryption and Protection

With whom do we share our customer's information:

Considering the security and privacy of our customers, we avoid sharing the collected customer data with non-trustworthy, unauthorized, or unknown sources. However, we share our customer's data with known and trusted sources to benefit everyone.

The following are sources with whom we share our customer's data,

  • Our Traveling Partners
  • Our Business Partners
  • Our Social Networking Services
  • Our Third-party services
  • Our Corporate Partners
  • Our Customer Support Groups
  • Our Group Companies

We have a system of mutual data sharing with the above sources. Hence, they are trusted and known sources and can always preserve customers' privacy.

How do we protect Customer Data?

Customer Privacy is our utmost priority; hence we use high-end encryption technologies and cryptographic protocols to ensure data privacy. Our modern high-end encryption technology is according to the current industry standards and has superior encryption properties to protect from data thefts, malware, and other risks. However, customers must also support us by securing their accounts and gadgets with strong passwords.

Cookies

We use cookies on our website to improve the user experience and enhance the personalizations and customizations for every user visiting our website.

We use Browser Cookies, Mobile Cookies, Flash Cookies, Web Beacons, etc., for an enhanced end-user experience on our website.

Customers can choose to disable cookies if they want to protect their privacy, but we ensure that you will have an enhanced user experience on our website by accepting cookies. You can find what your heart desires easily without any hassle.

Third-party Links:

We are aware of the fact that our website has several third-party links. However, our privacy policy does not apply to any third-party links. We are not responsible for any good or bad consequences you face from using their content or services. We are not liable for any damage caused to you due to using third-party links.

Changes to Privacy Policies

Alterations and Modifications to our Privacy Policy occur frequently. However, we hold no obligation to inform or notify any person or authority before or after we make changes to our privacy policy. 

We hold the absolute right to make amendments to our Privacy Policy anytime and anywhere without any notification. The amendments to our Privacy Policy immediately take effect once it's updated on our website.